CANCELLATION POLICY

YMC Professional Development Programs

There is always the fine print. We value all life-long learners and our clients, and we don’t want you to be surprised.

Clear, open and honest communication – please take a moment to read the information below.

Life is already complicated, we want to the best of our abilities, avoid miscommunications – easy peasy is our motto. If you’ve already registered for a YMC PD offering and have a change in plans, no worries, please continue reading or contact us at info@yasminemoulin.ca. Let’s break it down …

Cancellations 31+ Days Prior

You may cancel your attendance to one of our YMC PD programs (but we hope you don’t) 31+ days before the YMC PD program date, with a full refund and no administration fee deduction. Please let us know (and the reason why, if you are comfortable, as we want to ensure we always provide the best PD possible). To cancel, please contact us at info@yasminemoulin.ca.

Cancellations 10-30 Days Prior

Unfortunately, only 50% of the cost will be refunded. There is good news though! A SUBSTITUTION of one attendee for another works for you & us! Just let us know at least 3 business days before the PD program date, so we can ensure we accommodate our new attendee’s needs. If you’d like to send a substitute in your place, please contact us at info@yasminemoulin.ca.

CANCELLATIONS 0-10 DAYS PRIOR

Unfortunately, if you are a “no show” at a YMC PD program, without notifying us at info@yasminemoulin.ca of your cancellation, you will forfeit the cost of your seat. If you forget to let us know that you will be sending a substitute to take your place, we won’t hold it against you, we’ll work around it, but please try to let us know ahead of time, again, easy peasy is our motto.

REFUNDS

Again, following the easy peasy motto, a refund will be applied to the account you used to originally purchase the YMC PD program. We will need you to provide us with your credit/debit card information in order to process the refund. Rest assured, your privacy protection is very important to us. For your protection, we do not store you credit/debit information & we shred all documentation once the refund is completed.

Unforeseen Circumstances Out of Our Control and/or a YMC PD Event Cancellation

YMC reserves the right to cancel within one week of a scheduled YMC PD program. In the event that we need to cancel, you will be refunded in full according to the refund policy above.

Phew, that wasn’t too long, was it?